Walkin: Infra Tech Support

Walkin on 23rd Apr

Company
HCL Technologies Limited

Qualification
Graduate

Salary
2,00,000 - 5,50,000 P.A

Experience
1 - 6 yrs.

No of Openings
20

Work Location
Noida

Relevant experience for each skill is mandatory.

IT Infrastructure Technical Support profile Openings @ HCL Technologies (COMNET) Noida in April16 ......

Requirement: Business to Business Technical Support

Designation: Technical Analyst / Sr. Technical Analyst (L1)

Designation: Specialist / Sr. Specialist (L2)

Job Location - Noida Sec - 126

Job Profiles:

1. DCOPS L1 & L2 ( Server Monitoring experience is mandatory)

Minimum 6 months of relevant experience in server monitoring tools is mandatory

Job Description: Data Centre Operations -   Must have relevant experience in server monitoring tools & on server support & ticketing tools
Should have good knowledge in UNIX, Windows and basic knowledge in Networks
Experience on production UNIX and WINDOWS servers.
Ready to work in only Night Shifts (24x7x 365 model)
Fundamental knowledge of Networks
Good troubleshooting Skills
Exposure to any monitoring/ticketing tool, VERITAS Netback up and Backup Exec.
Good communication skills.
Windows Concepts.
Networking Concepts.
Desktop trouble shooting.
Service Management tool.
Remote Access Tools.
Use & knowledge of Remote Monitoring tools.
Backup Concepts.
Storage Concepts.
Database Concepts.
VPN Knowledge.
Incident/Problem/Change Concepts ITIL Principals.
Act as a first point of escalation/consultation for the team on all technical, procedural and processes related queries.
Manages the team in his / her respective shift.
Assists the team lead in Maintaining & updating documents in a central repository for the benefit of the team.
Ensures that an accurate shift handover happens to the next shift.
Work in rotating shifts to provide 24/7 monitoring of the IT infrastructure.
Monitor the IT Infrastructure with various monitoring tools for example (Net cool, BMC, Patrol, NNM, HP OVO, Tivoli etc.).
Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact.
Escalation & Notification to the relevant teams & stakeholders to ensure SLA compliance & minimal impact to end customer (s).
Strict adherence to the specified response & resolution (only in cases where level 1 troubleshooting is in DC OPS scope) SLAs.
Act as a trigger for the critical incident management process by involving the technical & incident management team.
Coordinate with all the technical teams to assist in providing accurate & timely updates to the internal & external customers till issue resolution.
Coordinate all faulty hardware replacement, capacity expansion, server installation/decommissioning & other project management initiatives with the vendors, partners, internal teams & external customers (only in absence of a service desk)

2. Service Desk: International Voice technical support

Experience : 6 Months - 6 Years (Relevant Exp. Mandatory, ok to work in 24*7, Rotational shifts)

3. GAM: Active Directory & Exchange Servers Profile

Experience: 6 Months - 6 Years (Relevant Exp. Mandatory, ok to work in 24*7, Rotational shifts, Partial Voice support, interaction with international clients)

4. RDS: Remote Desktop Support (Excellent Communication Skills)

Experience: 4 Years - 6 Years ( Relevant Exp. Mandatory, ok to work in 24*7, Rotational shifts, Partial Voice support, interaction with international clients)

Relevant experience for each skill is mandatory.

Freshers Please don't apply

Minimum Qualification: Graduation

In case you find this opening matching to your profile, don't wait for a call letter, just take a print out of this mail & appear for an interview with all the mandatory documents...........

Mandatory Documents are to be carried:
Updated resume
Original & 2 Xerox copies of ID Proof
Interview call letter
2 Passport size photographs

Note: Freshers & Irrelevant profiles please do not apply.


Time: From 11AM-3PM
Venue:  HCL Technologies, B-39, Sector 1 Noida,(Near Noida Sec- 15 Metro Station) Tower A, 1st Floor.


Contact

Telephone: 0120-4613632